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Policies and information
All new clients must pay a booking fee for their first appointment. A booking fee may also be asked for when booking a large colour appointment.
Booking fees are non-refundable, however, if the appointment is moved to another date before 48 hours, this payment will be transferred over, this can only be done once after this the booking fee is lost.
All new colour clients will require a consultation first before an appointment can be offered, this is to ensure that the right service is booked so enough time is allowed for the appointment. All new colour clients will require a skin test 48 hours before appoint can be offered.
Cancellations and Arrival:
Each appointment booked is made exclusively for that client and time allocated bespoke. When appointments are missed or cancelled without sufficient notice, the vacancy is usually difficult to fill, meaning earnings are lost.
Please note that cancelling or rescheduling an appointment this can only be done by contacting us by phone or if you wish to make a different appointment, then just book another and write a comment in the box when booking to change
Please do not reply to the email as we won’t receive it thank you.
If the client should need to cancel their appointment we require 48 hours notice. Cancellations made after the 48 hours will be charged 50% of the amount of the appointment and/or a loss of the deposit.. If you cancel on the day, full payment will be required in full before another appointment can be booked.
Clients who fail to attend their appointment will be charged 100% of the cost of the services and will not be able to book again unless this has been paid.
If the client is late to their appointment we will only be able to carry out what we can with what time is left of the appointment and still charged for the appointment that they have booked.
New Clients that are wanting a colour appointment will be require to have a skin test at least 48 hours before their appointment. Skin test will usually take place during a consultation. All skin test last 6 months, with ourselves, another skin test will need to be carried out before a new appointment is made.